Normal view MARC view ISBD view

Cross-cultural communication of selected business process outsourcing agents in Cavite / by Rachell P. Calle and Clarinda Eloisa Flores.

By:

Calle, Rachell P [author]

Contributor(s):

Material type: Text

TextLanguage: English Publication details: Indang, Cavite, 2018. Cavite State University- Main Campus,Description: xi, 49 pages illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

303.482 C13 2018

Online resources:

View abstract

Production credits:

College of Economics, Management and Development Studies

Abstract: CALLE, RACHELL P. and FLORES, CLARINDA ELOISA. Cross-Cultural Communication of Selected Business Process Outsourcing Agents in Cavite. Undergraduate Thesis. Bachelor of Science in International Studies major in European Studies_ Cavite State University, Indang, Cavite, May 2018. Adviser: Prof Nelia E. Feranil. The study was conducted to determine the cross-cultural communication of selected Business Process Outsourcing agents in Cavite. Specifically, this study aimed to determine the demographic characteristics of selected BPO agents in Cavite, the level of cross- cultural communication competence, the misunderstandings in cross-cultural communication, cross-cultural communication bathers, and the significant relationship between demographic characteristics and the level of competence of the participants on cross-cultural communication. The study was conducted at iQor Dasmarinas and Commcube BPO Services in Imus from January to February 2018. A total of 275 participants were included in this study using proportionate random sampling. The study used an adopted questionnaire to determine the level of cross-cultural communication competence, misunderstanding and barriers. The participants' age ranged from 18 to 49 with a mean age of 25 years. Majority (82%) of the participants were college graduates. The participants length of service ranged from Ito 132 months with a mean score of 20 months. Results show that the participants had -competent" level of cross-cultural communication competence. Verbal misunderstanding was the common misunderstanding during the interaction with foreign customers and consider personal values were the most common cross-cultural communication barriers. The study revealed that the age and length of service of the participants were significantly related with the level of cross-cultural communication competence. However, educational attainment had no significant relationship with the level of cross-cultural communication competence.

Average rating: 0.0 (0 votes)

Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	303.482 C13 2018 (Browse shelf(Opens below))		Link to resource	Room use only	T-7412		00011928

Thesis (Bachelor of Science in International Studies Major in European Studies) Cavite State University

Includes bibliographical references.

College of Economics, Management and Development Studies

CALLE, RACHELL P. and FLORES, CLARINDA ELOISA. Cross-Cultural Communication of Selected Business Process Outsourcing Agents in Cavite. Undergraduate Thesis. Bachelor of Science in International Studies major in European Studies_ Cavite State University, Indang, Cavite, May 2018. Adviser: Prof Nelia E. Feranil.
The study was conducted to determine the cross-cultural communication of selected Business Process Outsourcing agents in Cavite. Specifically, this study aimed to determine the demographic characteristics of selected BPO agents in Cavite, the level of cross- cultural communication competence, the misunderstandings in cross-cultural communication, cross-cultural communication bathers, and the significant relationship between demographic characteristics and the level of competence of the participants on cross-cultural communication. The study was conducted at iQor Dasmarinas and Commcube BPO Services in Imus from January to February 2018. A total of 275 participants were included in this study using proportionate random sampling. The study used an adopted questionnaire to determine the level of cross-cultural communication competence, misunderstanding and barriers. The participants' age ranged from 18 to 49 with a mean age of 25 years. Majority (82%) of the participants were college graduates. The participants length of service ranged from Ito 132 months with a mean score of 20 months. Results show that the participants had -competent" level of cross-cultural communication competence. Verbal misunderstanding was the common misunderstanding during the interaction with foreign customers and consider personal values were the most common cross-cultural communication barriers. The study revealed that the age and length of service of the participants were significantly related with the level of cross-cultural communication competence. However, educational attainment had no significant relationship with the level of cross-cultural communication competence.

08/08/2018 T-7412 Submitted to the University Library