Salesforce / by Liz Kao and Jon Paz.

By:

Kao, Liz [author]

Contributor(s):

Paz, Jon [author]

Material type: Text

TextLanguage: English Series: --For dummiesPublication details: Hoboken, NJ : John Wiley and Sons, Inc., c2020.Edition: 7th editionDescription: xvi, 392 pages : illustrations ; 24 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781119576327 (paperback)

Subject(s):

LOC classification:

HF5415.5 K14 2020

Online resources:

Contents:

Introducing Salesforce -- Customer Relationship Management at a Glance -- Discovering Salesforce.com’s Products -- Understanding Salesforce features -- Navigating Salesforce -- Personalizing Salesforce -- Working in Salesforce -- Collaborating in the Cloud -- Closing more deals with Sales Cloud Tracking Leads -- Using Accounts -- Developing Contacts -- Tracking Opportunities -- Tracking Products and Price Books -- Managing Your Partners -- Providing support with Service Cloud -- Tracking the Support Life Cycle with Cases -- Diversifying Your Support Channels -- Empowering marketing to generate measurable demand -- Creating Marketing Campaigns to Drive Demand -- Driving Sales Effectiveness with Salesforce Files and Content -- Mastering basic Salesforce administration -- Performing Common Configurations -- Diving Deeper into Standard Object Setup -- Building Custom Apps -- Accessing the Right Data with User Permissions -- Managing Data -- Measuring overall business performance -- Analyzing Data with Reports -- Seeing the Big Picture with Dashboards -- The part of tens -- Ten Ways to Drive More Productivity -- Ten Keys to a Successful Migration to Lightning.

Summary: "Salesforce For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Written by Salesforce.com insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce.com, the world's most popular customer relationship management software. You'll find out how to determine the right configuration to suit your business needs, and how to use apps, widgets, and tools to personalize your system. Then, you'll explore prospecting leads, managing accounts and partners, developing contacts, tracking products, calculating forecasts, and utilizing service and support"--From Amazon.com. "Salesforce is the leading CRM tool for more than 150,000 companies worldwide. Whether you're in sales, marketing, customer service, or on the executive team, this easy-to-follow guide will get you up to speed on the latest updates and best practices. It shows you how to customize Salesforce for your business using the apps, widgets, and tools; organize your contacts; track activities; predict upcoming sales with state-of-the-art pipelining tools; collaborate with colleagues; boost online marketing; close deals faster; and much more."--Back cover

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Holdings ( 1 )
Title notes ( 4 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Books	Ladislao N. Diwa Memorial Library Reserve Section	Non-fiction	RUS HF5415.5 K14 2020 (Browse shelf(Opens below))		Link to resource	Room use only	80476		00082846

The 6th edition, ©2016 was issued under title: Salesforce.com for dummies. The first edition, ©2005, was written by Tom Wong.
Includes index.

Introducing Salesforce -- Customer Relationship Management at a Glance -- Discovering Salesforce.com’s Products -- Understanding Salesforce features -- Navigating Salesforce -- Personalizing Salesforce -- Working in Salesforce -- Collaborating in the Cloud -- Closing more deals with Sales Cloud Tracking Leads -- Using Accounts -- Developing Contacts --
Tracking Opportunities -- Tracking Products and Price Books -- Managing Your Partners -- Providing support with Service Cloud -- Tracking the Support Life Cycle with Cases -- Diversifying Your Support Channels -- Empowering marketing to generate measurable demand -- Creating Marketing Campaigns to Drive Demand -- Driving Sales Effectiveness with Salesforce Files and Content -- Mastering basic Salesforce administration -- Performing Common Configurations -- Diving Deeper into Standard Object Setup -- Building Custom Apps -- Accessing the Right Data with User Permissions -- Managing Data -- Measuring overall business performance -- Analyzing Data with Reports -- Seeing the Big Picture with Dashboards -- The part of tens -- Ten Ways to Drive More Productivity -- Ten Keys to a Successful Migration to Lightning.

"Salesforce For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Written by Salesforce.com insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce.com, the world's most popular customer relationship management software. You'll find out how to determine the right configuration to suit your business needs, and how to use apps, widgets, and tools to personalize your system. Then, you'll explore prospecting leads, managing accounts and partners, developing contacts, tracking products, calculating forecasts, and utilizing service and support"--From Amazon.com.

"Salesforce is the leading CRM tool for more than 150,000 companies worldwide. Whether you're in sales, marketing, customer service, or on the executive team, this easy-to-follow guide will get you up to speed on the latest updates and best practices. It shows you how to customize Salesforce for your business using the apps, widgets, and tools; organize your contacts; track activities; predict upcoming sales with state-of-the-art pipelining tools; collaborate with colleagues; boost online marketing; close deals faster; and much more."--Back cover

Fund 164 Linar International Book Resources, Inc. Purchased 06/06/2022 80476 pnr PHP 1,946.00 2022-05-333 2022-1-0319