Service quality assessment of public bus transportation in Cavite / by Irish C. Abella and Goldhie Wren A. Barredo.

By:

Abella, Irish C [author]

Contributor(s):

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : Cavite State University- Main Campus, 2022.Description: xvi, 113 pages : illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

658.812 Ab3 2022

Online resources:

Click here to view the Abstract and Table of Contents

Production credits:

College of Engineering and Information Technology (CEIT)

Abstract: ABELLA, IRISH C. and BARREDO, GOLDHIE WREN A. Service Quality Assessment of Public Bus Transportation in Cavite. Undergraduate Thesis. Bachelor of Science in Industrial Engineering. Cavite State University, Indang, Cavite. July 2022. Adviser: Engr. Harry D. Ednacot Jr. This study was made in order to assess the service quality and identify the service gap that exist in the four public bus transportation in Cavite, namely: Erjohn and Almark, San Agustin, Saulog Transit and Baes Express. This study was conducted from January 2021 to May 2022. A descriptive method of research design was utilized and employed a survey questionnaire to gather data from respondents. The researcher was able to acquire the required number of respondents for this study which is 399, that is 100 percent of the required respondents. Based on the results, the study revealed that the four public bus transportation in Cavite obtained a negative gap score: (Erjohn and Almark: -0.5015, San Agustin: -0.4831, Saulog: -0.4760, Baes Express: -0.6169) which indicates that the four public bus companies' services that their customer perceived were not able to meet their expectation. The study was able to provide recommendations for the service quality improvements. Lastly, a developed service framework was provided for public bus transportation services.

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Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	658.812 Ab3 2022 (Browse shelf(Opens below))		Link to resource	Room use only	T-9124		00083501

Thesis (Bachelor of Science in Industrial Engineering) Cavite State University

Includes bibliographical references.

College of Engineering and Information Technology (CEIT)

ABELLA, IRISH C. and BARREDO, GOLDHIE WREN A. Service Quality Assessment of Public Bus Transportation in Cavite. Undergraduate Thesis. Bachelor of Science in Industrial Engineering. Cavite State University, Indang, Cavite. July 2022. Adviser: Engr. Harry D. Ednacot Jr.

This study was made in order to assess the service quality and identify the service gap that exist in the four public bus transportation in Cavite, namely: Erjohn and Almark, San Agustin, Saulog Transit and Baes Express. This study was conducted from January 2021 to May 2022. A descriptive method of research design was utilized and employed a survey questionnaire to gather data from respondents. The researcher was able to acquire the required number of respondents for this study which is 399, that is 100 percent of the required respondents. Based on the results, the study revealed that the four public bus transportation in Cavite obtained a negative gap score: (Erjohn and Almark: -0.5015, San Agustin: -0.4831, Saulog: -0.4760, Baes Express: -0.6169) which indicates that the four public bus companies' services that their customer perceived were not able to meet their expectation. The study was able to provide recommendations for the service quality improvements. Lastly, a developed service framework was provided for public bus transportation services.

Submitted copy to the University Library. 08/08/2022 T-9124

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