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Operational strategies of funeral homes in Cities of Cavite / by Jeanjona D. Bayal, Ma. Estrellita M. Espina and Cleofe S. Tuballas.

By:

Bayal, Jeanjona D [author]

Contributor(s):

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : Cavite State University- Main Campus, 2019.Description: xv, 83 pages : illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

330 B34 2019

Online resources:

Click here to view abstract and table of contents

Production credits:

College of Economics, Management and Development Studies (CEMDS), Department of Management

Abstract: BAYAL, JEANJONA D., ESPINA, iUiA. ESTRELLIETA J. TUBALLAS, CLEOFE S. Operational Strategies of Funeral Homes in Cities of Cavite. Undergraduate Thesis. Bachelor of Science in Business Management major in Operations Management, Cavite State University, Indang, Cavite. Adviser: Engr. Gilberto S. David. The study aimed to describe and analyze the operational strategies employed by funeral homes in cities of Cavite. Specifically, it aimed to; identify the business profile of funeral homes in terms of years of operation, type of ownership, location, number of funerals with or without branches and number of employees; determine the basic operations of funeral homes in terms of mortuary services and preparation services; describe the operational strategies employed by funeral homes in terms of service quality, service flexibility and cost reduction strategy; identify the problems encountered by owner/managers of funeral home business and compare the significant difference of operational strategies when funeral homes are grouped according to business profile. Descriptive statistical tools were used in analyzing the data gathered. Frequency count, mean, percentage and rank were used to determine and describe the business profile, basic operations and problems encountered by funeral homes in cities of Cavite. Likert scale was used to interpret the operational strategies employed by funeral home business. The difference of operational strategies when funeral homes are grouped according to business profile was determined through Kruskal wallis test. The study revealed that all operational strategy was being employed by the funeral industry. Most highly implemented funeral homes are service quality. Since the service provided by the funeral homes always meet the customer's expectation. The researcher concluded that service quality has a marginal significance on the location of funeral homes. Since it has a probability value lower to the level of confidence. Also, cost reduction strategy has a marginal significant in the type of ownership of the funeral home business.

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Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	330 B34 2019 (Browse shelf(Opens below))		Link to resource	Room use only	T-8419		00079619

Thesis (Bachelor of Science in Business Management Major in Operations Management) Cavite State University.

Includes bibliographical references.

College of Economics, Management and Development Studies (CEMDS), Department of Management

BAYAL, JEANJONA D., ESPINA, iUiA. ESTRELLIETA J. TUBALLAS, CLEOFE S. Operational Strategies of Funeral Homes in Cities of Cavite. Undergraduate Thesis. Bachelor of Science in Business Management major in Operations Management, Cavite State University, Indang, Cavite. Adviser: Engr. Gilberto S. David.
The study aimed to describe and analyze the operational strategies employed by funeral homes in cities of Cavite. Specifically, it aimed to; identify the business profile of funeral homes in terms of years of operation, type of ownership, location, number of funerals with or without branches and number of employees; determine the basic operations of funeral homes in terms of mortuary services and preparation services; describe the operational strategies employed by funeral homes in terms of service quality, service flexibility and cost reduction strategy; identify the problems encountered by owner/managers of funeral home business and compare the significant difference of operational strategies when funeral homes are grouped according to business profile. Descriptive statistical tools were used in analyzing the data gathered. Frequency count, mean, percentage and rank were used to determine and describe the business profile, basic operations and problems encountered by funeral homes in cities of Cavite. Likert scale was used to interpret the operational strategies employed by funeral home business. The difference of operational strategies when funeral homes are grouped according to business profile was determined through Kruskal wallis test. The study revealed that all operational strategy was being employed by the funeral industry. Most highly implemented funeral homes are service quality. Since the service provided by the funeral homes always meet the customer's expectation. The researcher concluded that service quality has a marginal significance on the location of funeral homes. Since it has a probability value lower to the level of confidence. Also, cost reduction strategy has a marginal significant in the type of ownership of the funeral home business.

Submitted to the University Library 08-07-2019 T-8419