Quality management in hospitality industry / edited by Elizabeth Morgan.

Contributor(s):

Morgan, Elizabeth [editor]

Material type: Text

TextLanguage: English Publication details: New York : Larsen & Keller, c2018.Description: vii, 225 pages : illustrations ; 27 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781635498776

Subject(s):

LOC classification:

TX911.3 Q34Q2 2018

Online resources:

Click here to view the table of contents

Contents:

Customer service: quality management in hospitality management -- Quality auditing in the hospitality industry -- Managing food quality in hotels and restaurants -- Housekeeping quality management in hospitality management.

Summary: "Quality management is a holistic approach toward the goods and services being offered by any business firm. It focuses on the end-product as well as the processes and means involved in achieving it. Quality management plays a crucial role in the hospitality industry. It helps in regulating all the varied sectors of hospitality such as housekeeping, food service, front desk, facility management, etc. this textbook elaborates the various sectors of the hospitality industry in which quality management is applied and the processes to regulate quality. It will serves as reference to all those associated with the hospitality industry at various levels."--Back cover

List(s) this item appears in: Print Books 2022

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Materials specified	Status	Notes	Date due	Barcode
Books	Ladislao N. Diwa Memorial Library Reserve Section	Non-fiction	RUS TX911.3 Q34Q2 2018 (Browse shelf(Opens below))		Room use only	77913		00077862

Includes index.

"Quality management is a holistic approach toward the goods and services being offered by any business firm. It focuses on the end-product as well as the processes and means involved in achieving it. Quality management plays a crucial role in the hospitality industry. It helps in regulating all the varied sectors of hospitality such as housekeeping, food service, front desk, facility management, etc. this textbook elaborates the various sectors of the hospitality industry in which quality management is applied and the processes to regulate quality. It will serves as reference to all those associated with the hospitality industry at various levels."--Back cover

Fund 164 Linar Educational Materials, Inc. Purchased 11-26-2019 77913 NEJ PHP 3,500.00 2019-11-900 2019-1-0739

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