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Customer service : skills and concepts for success / Robert W. Lucas.
Material type:
TextPublication details: New York, N. Y : McGraw-Hill, c2002.Edition: 2nd edDescription: vii, 532p. : col. ill. ; 28 cmISBN: - 0078226333
| Item type | Current library | Collection | Call number | Materials specified | Vol info | Status | Notes | Date due | Barcode |
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Ladislao N. Diwa Memorial Library Room Use Section | 20060120 | HF5415.5 | Available | apd | 24522 |
Rev. ed. of: Customer service: skills and concept for success/Robert W. Lucas.@1996 Includes bibliographical references and index.