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Service quality tourist destination : the case of Sky Ranch / by Anghel R. Buenaventura

By:

Buenavnetura, Anghel R [author]

Contributor(s):

Viray, Reizel G

Material type: Text

TextLanguage: English Publication details: Indang, Cavite : 2016. Cavite State University- Main Campus,Description: xi, 54 pages : 28 cm. illustrationsContent type:

text

Media type:

unmediated

Carrier type:

volume

Subject(s):

DDC classification:

658.812 Se6 2016

Online resources:

Click here to view thesis abstract and table of contents

Production credits:

College of Education (CED)

Abstract: BUENAVENTURA, ANGHEL R., CRYSTAL, ANGELICA DIANNE E., CUENO, CAMILLE H., DELOS REYES, SHAIRA LOU C., ENGALAN, IVY B., and RECTIN, CLARISSE SHANE D. Service Quality in Tourist Destination: Case of Sky Ranch.Research study. Bachelor of Science in Tourism Management, Cavite State University, Indang, Cavite. March 2016. Adviser: Mrs. Reizel G. Viray. In general, the study was conducted to describe the demographic profile of the participants in terms of age, sex, civil status, nationality, educational attainment and residence; to identify the determinants that motivate the participants to visit the Sky Ranch Tagaytay; to determine the level of satisfaction of participants in terms of accessibility, affordability, facilities and ambiance condition; and to assess the service quality of the Sky Ranch Tagaytay City, Cavite in terms of reliability, responsiveness, assurance, empathy and attitude. The study utilized descriptive research. The researcher made use of purposive sampling. Purposive sampling is when a researcher chooses specific people within the population to use for a particular study and reject people who do not fit for a particular profile. The study revealed that the majority of the participants were female ranging from 16 — 25 years old. Greater part of them were single, college undergraduate and resides at Indang, Cavite. The study exposed that the utmost motivated determinant of the participants was the scenic beauty and perfect weather of Tagaytay City. Level of satisfaction was moderately agreed by the participants in terms of accessibility, affordability, facilities, and ambiance condition. Service quality of the personnel was also moderately agreed by the participants in terms of reliability, responsiveness, assurance, empathy, and attitude.

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Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Materials specified	URL	Status	Notes	Date due	Barcode
Theses / Manuscripts	Ladislao N. Diwa Memorial Library Theses Section	Non-fiction	658.812 Se6 2016 (Browse shelf(Opens below))		Link to resource	Room use only	RS-774		00010743

Research Paper (BS Tourism Management) Cavite State University

Includes bibliographical references.

College of Education (CED)

BUENAVENTURA, ANGHEL R., CRYSTAL, ANGELICA DIANNE E., CUENO,
CAMILLE H., DELOS REYES, SHAIRA LOU C., ENGALAN, IVY B., and RECTIN, CLARISSE SHANE D. Service Quality in Tourist Destination: Case of Sky Ranch.Research study. Bachelor of Science in Tourism Management, Cavite State University, Indang, Cavite. March 2016. Adviser: Mrs. Reizel G. Viray.
In general, the study was conducted to describe the demographic profile of the participants in terms of age, sex, civil status, nationality, educational attainment and residence; to identify the determinants that motivate the participants to visit the Sky Ranch Tagaytay; to determine the level of satisfaction of participants in terms of accessibility, affordability, facilities and ambiance condition; and to assess the service quality of the Sky Ranch Tagaytay City, Cavite in terms of reliability, responsiveness, assurance, empathy and attitude.
The study utilized descriptive research. The researcher made use of purposive sampling. Purposive sampling is when a researcher chooses specific people within the population to use for a particular study and reject people who do not fit for a particular profile.
The study revealed that the majority of the participants were female ranging from 16 — 25 years old. Greater part of them were single, college undergraduate and resides at Indang, Cavite.
The study exposed that the utmost motivated determinant of the participants was the scenic beauty and perfect weather of Tagaytay City.
Level of satisfaction was moderately agreed by the participants in terms of accessibility, affordability, facilities, and ambiance condition. Service quality of the personnel was also moderately agreed by the participants in terms of reliability, responsiveness, assurance, empathy, and attitude.

Submitted copy to the University Library. 05-02-2017 RS-774