Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi.
Material type: TextSeries: The McGraw-Hill/Irwin series in operations and decision sciences. McGraw-Hill/Irwin series in operations and decision sciencesPublication details: Boston : McGraw-Hill/Irwin, c2014.Edition: Eighth edition; McGraw-Hill International editionDescription: xviii, 524 pages : color illustrations ; 28 cmContent type:- text
- unmediated
- volume
- 9781259010651
- HD9980.5 F58 2014
Item type | Current library | Collection | Call number | Materials specified | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|---|
Books | Ladislao N. Diwa Memorial Library Reserve Section | Non-fiction | RUS HD9980.5 F58 2014 (Browse shelf(Opens below)) | Room use only | 76407 | 00077981 | |||
Books | Ladislao N. Diwa Memorial Library Circulation Section | Non-fiction | HD9980.5 F58 2014 (Browse shelf(Opens below)) | c2 | Available | 76585 | 00076495 |
Includes appendices and index.
Part 1: Understanding services -- Part 2: Designing the service enterprise -- Part 3: Managing service operations -- Part 4: Quantitative models for service management -- Appendix: Areas of Standard Normal Distribution -- Uniformly Distributed Random Numbers -- Values of Lq for the M/M/c Queuing model -- Equations for selected queuing models.
Fund 164 Creative Mind Books Center Purchased 10/05/2017 76407 NEJ 3,740.00 2017-09-0991 2017-1-0738
Fund 164 SERV Enterprises Purchased 08/09/2018 76585 nej 3,320.00 2018-06-610 2018-1-0318 copy 2